I'm a data-informed problem solver who is passionate about growing and scaling companies by removing inefficiencies and creating amazing UX experiences.

In my last 8+ years at Shopify, I acquired skills by collaborating with teams from Engineering, UX Design, Support, Marketing, Data and Shopify Plus down to their core principles.

In this time, I collaborated on the inception of Shopify Plus and Experts Marketplace.
I’m looking for a role in Product, Project / Program Management, UX, or Customer Success.

I've spent 7 years cutting complexity at Shopify and filling my tech role hat-rack: Operations, product, technical onboarding, Knowledge Management, research, and enablement.

In Operations, I accelerated R&D onboarding by removing process for my team, learners, and leads.

On the Product Support Network, I bridged silos, was a Support <> RnD conduit, and leveraged research and deep product knowledge to make sure we always shipped what's best for our users.

Let me help you navigate ambiguity!

Hello! I'm Keith. I worked at Shopify since 2020. In my time I went from a front line support advisor to Commercial Acceleration quickly. I worked with all size merchants from new to enterprise to help scale their business.

I brought ASL to Shopify as a support language as well. I have lots of experience running projects and scaling solutions.

I specialize in large-scale technical project and program management, driving alignment across disciplines, leading remote and globally-dispersed initiatives, as well as building and launching software products.

I am looking for something in program or product management for my next role.

A high performing senior lead with experience in the ecommerce and educational recruitment industries. An ambitious professional, with a strong customer support leadership and project management background.

Excels in high performance team development, balancing senior level stakeholders, and developing and executing strategies to deliver on revenue business goals. Brings 5 years of remote work experience.

Offering over 12 years of experience in customer service offerings in technology, health and food. 4.5 yrs at Shopify in roles ranging from an advisor, proactive support, project manager and team culture coordinator.

Strong in emotional leadership with a strategic thinking and proactive mindset where the human is always at heart. Consistently problem-focused, a strong collaborator and relationship builder, and culture promoter. Also interested in exercising community-building skills.

I describe myself as a fun and sociable team player, enjoying a lively workplace with job variety.
I'm a quick learner with a knack for picking up new skills.

I began my journey in Denmark before residing in New Zealand. I have a wealth of knowledge in online fraud, as well as e-commerce operations, trust and compliance, and a handful of other transferrable skills, I'm open to your suggestions.

A creative, results driven professional with extensive experience. Effectively executes on strategic requirements for successful initiatives, large scale planning and rapid growth - including the design of new business initiatives from concept to full operational status. Positive, proactive, and hands on, with a proven track record as both a leader, and individual contributor. Able to manage and maintain multiple projects at once, executing successfully, pivoting when needed to meet strict deadl

I am a driven individual with over a decade of experience in a Customer Support role. After running some projects of my own, I am interested in a Project Manager or Support adjacent position. I am currently working on a Data Analyst course to broaden my skill set. I look forward to meeting you!

I have an extensive background in talent, project management, and leadership. Passionate about leading people and streamlining processes.

I have over 9 years of experience as a project/ program manager, account manager and digital marketer, having worked for agencies, NGOs, Government and most recently, Shopify. I thrive on taking abstract goals and making them into tangible plans for delivery.

I put relationships at the forefront and strive to create collaborative, kind, goal-driven project/ program teams that work together to achieve success.

I have been at Shopify for 3 years. Most recently I have been working as the chief of staff for the Head of Sales in EMEA and as a program manager for the revenue team.

My specialities are in project and program management, revenue and sales operations, stakeholder management and senior leadership support.