I'm Shireen, and I was a Technical Support Advisor at Shopify, Canada's leading e-commerce platform, where I resolved technical issues on merchant stores and coached them to improve their business operations and generate revenue.

I love working on e-commerce stores and sharing my knowledge of Shopify. If you need help with starting a store or need help with resolving technical issues, let's connect :) I am looking for a new opportunity and would love to chat if you are hiring! Thank you!

At Shopify, I was what we called an SSA (Support Specialist - Advisors) that specialized in providing on-the-spot solutions to Support Advisors.

These solutions covered the entire Shopify ecosystem and I was able to be an incredibly effective and impactful subject matter expert for our Advisors.

Ideally I'm looking for a similar role in regards to supporting people or product. My impact at Shopify was rated Positive and any lead I worked with will attest to this.

I worked as a support advisor with Shopify for three years, during which time I helped mentor and train other support advisors.

I also worked on the Merchant Frustrations team, collecting and collating Merchant feedback on the platform.

I worked at Shopify for 11 months and during this time I showed I am a motivated person who thinks outside the box and derives energy from people around me. I prioritised my tasks and am well organised with good time management skills.

I am a confident person who can communicate well and is able to work well within a team as well as independently. I am a fast learner and ready to take on challenges. I pride myself in adapting to change very quickly and ready for anything!

I'm someone who cares about the job I do, and I'm motivated by a team that feels the same way. I have 5+ years of customer service experience and have been actively working to expand my skills and scale to new heights in my professional career.

My main skills include problem solving, critical thinking, multitasking, mathematics, strong verbal and written communication and more. I would love to expand beyond customer service into a specialized role in leadership or management.

A self-motivated, customer-focused, and results-driven Customer Support Professional with 20+ years experience. 7+ of those years in a remote environment, between Shopify and Pixel Union.

Have helped to onboard, train, coach, and mentor hundreds of new employees so that they could reach the top potential within their roles.

I was with Shopify for 8 ½ years, 6 of which have been as a Lead within Support. Providing superior customer service has been a passion of mine for over 20 years, only trumped by coaching and helping others succeed through tailored coaching and mentoring.

At Shopify I was able to refine my skills in leadership, skills I feel would help me to thrive in the majority of customer-focused environments. Leadership is a lifelong lesson, and a skill I'm keen to grow further in my next role.

I've been working at Shopify for the past year, while based in Cork city, Ireland.

I have 6 years of experience in customer service, ranging from frontline support to escalated crisis management teams. I have experience working with social media management and Resolver incident management. I am comfortable in fast-paced and changing environments and I am open to any new opportunities that may come along!

As a former advisor at Shopify, I've learned an impeccable amount of skills and developed a series of irreplaceable talents. Helping make ecommerce better for everyone at Shopify was an exciting task.

However, after being included in the 10% of Shopify layoffs, I'm excited to make my impact and put my skills to work elsewhere. I'm thrilled to have experience in an extremely fast-paced and ever-changing environment, and am ready for my next impactful adventure!

Experienced Support Specialist - Multilingual

Talented Theme Support Specialist with 6 years of experience in the technical support team for the Shopify platform. Detail-oriented, organized and meticulous employee. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Willingness to take on added responsibilities to meet team goals. I am looking for an opportunity like a Theme Support Specialist or Junior Web Developer that would be awesome.