Experienced Lead Account Manager with a demonstrated history of success in SaaS, ecommerce and ad-tech.

I have over 15 years of experience working with customers, 9 spent in the ecommerce space. In most recent roles I managed large enterprise accounts where I was deeply embedded with my customers and internal teams to build creative solutions that would fit the needs of my customer's buiness. I live in San Francisco, CA and am looking for a Senior or Lead role on a Customer Success Team.

I am a Sr. Customer Succcess Manager that was working on our largest Enterprise level merchant base. I led merchant facing teams to manage a portfolio of $6B in online sales.

I managed a book of business of $1.7B GMV and navigated complex technical architectures and managed to retain all of my merchants in the 2.5 years I was there.

I'm based in Portland, OR but open to relocation and hope to stay in the Customer Success world.

I am an experienced professional with over 30 years of experience across various industries, including retail, call centers, security, entertainment, and music production for film. I even have experience breeding golden retrievers! As a quick learner, I am always willing to learn new skills and adapt to new roles.

I am seeking a remote position and am open to discussing any opportunities for which you think I might be a good fit.

Over the last 17+ years of my experience in eCommerce I have been lucky enough to witness the evolution of the industry, new platforms launch, trends begin/end and countless growth success stories over a range of brands in almost every vertical.

I have had the pleasure of leading a variety of teams to move impactful projects from discovery to successful delivery within fast paced customer service lines. This has fed and enriched my passion for people leadership, my core focus area of growth.

Senior Manager, Customer Success
Responsible for the 3PL Customer Success business at 6RS/Shopify Logistics. Managed a CS team of 5 individual contributors owning $70M+ in TCV. Deliverables include unit positive economics, fostering deep partnerships across enterprise customers, securing ARR, driving increases to NRR, and interfacing regularly with key executive stakeholders. Passionate about building strong customer relationships by delivering positive business outcomes

Senior merchant success manager, account executive and relationship builder with 18 years experience working with both SMBs and Enterprise level partnerships.In recent roles, I have successfully collaborated with operations, marketing and C-level executives from prominent beauty brands such as Haus Labs by Lady Gaga, Algenist, Patrick Ta, Tretorn, Dress Barn, Pier 1, Overtone, Monique Lhuillier and Amour Vert. During these partnerships I managed a total portfolio of $500 million annual GMV.

Experienced Workforce Management professional with experience both leading teams and doing the work in Real time, Scheduling and Forecasting. I specialize in building highly engaged teams focused on common goals ensuring there is always a direction to be heading in.

I am a Senior Success and Operations Professional with 5+ years' experience in client engagement and operations across different industries. I have expertise in building product strategy, project management, organizing workflows to completion while maximizing productivity, and e-commerce strategy. I am well-versed in collaborating with internal cross-functional teams to develop technical solutions and provide user support.

CSM with 4 years of experience in CS, 10 years in E-commerce.

• Coached merchants to grow their business by partnering with them on goal development, and provided tailored and structured recommendations to achieve those goals
• Identified areas for improvement, including opportunities for product adoption and implemented new Shopify features; recommended ways to best utilize Shopify’s solutions
• Connected merchants with top Shopify Partners for custom design and development projects

I am a highly motivated support specialist who is driven to create impactful relationships with customers and help provide tailored solutions to complex problems.

I currently use my time as a personal assistant and office operations manager to the director of a production company specialising in gourmet Italian product. I studied Interior Design from the Australian Interior Design Institute and have a deep love for both the design and business worlds. As well as pursuing my goal of working in these sectors, my interests have tended to skew towards marketing, development strategy and client relations.

I’m Jasrina and I was a Senior Support Specialist in Support Incident Response at Shopify, where I’ve cultivated skills in handling escalated difficult interactions. In addition, I have experience in collaborating with internal stakeholders in coordinating cases and incidents.

My extensive experience in customer service has trained me to think on my feet and react creatively when the situation calls for it. I'm looking to grow my current skills and learn new ones in management.

Ecommerce professional with 15+ years ecommerce and digital experience.

A results oriented and data driven approach to all things digital and a proven track record of successfully launching, managing and driving online businesses and transforming them into profitable customer experiences.

Provide strategic guidance and key insights to customers and merchants on business growth opportunities. Take ownership of driving sales with merchant engagement and issue identification & resolution. Achieve, maintain, and surpass set annual impact goals. Cultivate and establish strong, profitable customer and merchant relationships to fulfill desired business outcomes.

Passionate about customer success, technology, and leadership, I excel in driving satisfaction and achieving results. With expertise in leveraging technology and effective leadership, I ensure successful adoption of products/services. A collaborative leader, I foster a culture of continuous learning, driving positive outcomes. Let's work together to achieve your customer success goals.

I have worked as a Support Advisor at Shopify for over two years, but due to the recent layoffs, I am now actively seeking my next opportunity.

While working at Shopify, I had many accomplishments, including helping merchants create their online businesses, resolving technical issues, and providing marketing support.

I am excited to explore new opportunities and would be happy to discuss any openings that may be available.

I love working with clients. That's been my career and passion for the last 7 years. I help clients grow, and I learn a great deal from them, too.

I'd love to work as a customer success manager continuously. Tech and E-commerce are my space.

I love fashion, too. Any role related to the fashion industry would be super exciting!